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August 2022

Our contact details

Address: 6 Stockbridge House, Quayside, Newcastle upon Tyne, NE1 2HJ

Phone Number: 0800 029 1934

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts, and characteristics (for example, name and contact details)
  • Information you provide when enquiring with Home Improvement Finance
  • Information you provide to us when filling in contact forms or any other forms on our website
  • Any details you have provided through correspondence with a member of the Home Improvement Finance team including BDM’s, sales team, account management team, finance team and any other employees of Home Improvement Finance
  • You confirm that any personal information you provide us will be accurate. We will only request and collect information which is relevant to your enquiry with our company
  • Credit or debit card information if/when necessary
  • Profile information and insight from organisations that already hold information on you, such as credit reference agencies and “customer insight companies”.
  • Information you provide to us through the recruitment process
  • Information you provide to us to register for alerts
  • Email, mail or social media interaction
  • Data about your browsing actions and patterns
  • We reserve the right to record any communications between you and us including telephone calls. Recordings may be used to provide clarification on disputed information, improve our infrastructure, complaint handling and may be used for training purposes.

How we get the personal information and why we have it

Your personal information may be used by us, our employees, lenders, contractors or agents to:

  • identify you
  • provide you with our brand assets including website etc
  • to ensure you meet any eligibility criteria for services and products (whether provided by us or on our behalf)
  • carry out regulatory checks
  • cross reference/vet data against Global regulatory watchlists
  • communicate with you to arrange the provision of such services and products
  • administer and provide such services and products
  • detect and prevent loss, fraud and other criminal activity
  • carry out credit reference checks
  • carry out market research and to help us improve the services and products we offer
  • DBS Checks and processing data about criminal convictions if required for any purpose now or in the future
  • to contact you by any means your preferences have allowed about company information, marketing activities etc.

We may share your information with any affiliates or future subsidiaries of Home Improvement Finance Ltd.

We may share personal information with our lenders, Introducer Appointed Representatives, Financial Conduct Authority, Fraud prevention agencies, Credit reference agencies (who may check the information against other databases, public or private to which they have access), or fraud prevention agencies. This information may come from your interactions with us or them through applying for a finance product; or ascertain from the way in which the loan is administered and managed, for example, information relating to the payments which are made. Debt collection agencies, new business partners, lawyers, compliance officers and any other 3rd parties we deem relevant to the security of our business and our clients’ interests, if they have allowed us to do so.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  1. a) Your consent. You can remove your consent at any time. You can do this by contacting us at the address provided at the top of this privacy policy.
  2. b) We have a legal obligation.

How we store your personal information

Your information is securely stored, and we have strict management level procedures to ensure your personal information is protected.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at  if you wish to make a request.

Our cookie policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Your consent applies to the following domains:

What are cookies ?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies ?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit,

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Home Improvement Finance, 6 Stockbridge House, Quayside, Newcastle Upon Tyne, NE1 2HJ.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House
Water Lane
Helpline number: 0303 123 1113
ICO website: